Privacy Policy

1. Who this policy applies to

This Privacy Policy applies to personal data collected through CAIKU Life Motivator, including through our website, forms, WhatsApp or messaging conversations, enquiries, bookings, readings, and related services.

In this policy, “we”, “us” and “our” refer to CAIKU PTE. LTD. operating the CAIKU Life Motivator website and services.

2. What personal data we may collect

Depending on how you interact with us, we may collect personal data such as:

• Your name or preferred name
• Your email address
• Your mobile number or WhatsApp number
• Your date of birth
• Your time of birth, if you choose to provide it
• Your gender, if you choose to provide it
• Information you include in forms, enquiries, bookings, or messages
• Information you share when asking for a reading, consultation, or follow-up
• Technical information such as IP address, browser type, device information, cookies, and usage data

3. How we collect your data

We may collect your personal data when:

• You fill in a form on our website
• You request a free reading or paid service
• You contact us by email, WhatsApp, phone, contact form, or social media
• You subscribe to updates or marketing communications
• You browse our website or interact with our tools, pages, or content
• A third-party service provider sends us information connected to your booking, payment, or enquiry

4. Why we collect and use your data

We may collect, use, and where reasonably necessary disclose your personal data for purposes such as:

• Providing the reading, consultation, or service you requested
• Generating your free reading based on the details you submit
• Responding to enquiries, support requests, and follow-up questions
• Managing bookings, confirmations, reminders, and customer service
• Communicating with you about a request, booking, purchase, or service update
• Improving our website, customer experience, offers, and content
• Monitoring website performance, troubleshooting, and security
• Keeping internal business records and handling administration
• Complying with legal or regulatory requirements
• Protecting our rights, preventing misuse, and keeping our website and services secure

5. Consent

Where required under applicable law, we collect, use, or disclose your personal data with your consent. In many cases, your consent is given when you voluntarily submit your personal data to us for a reading, enquiry, booking, or other request.

If you provide us with personal data relating to another person, you confirm that you have the authority to do so and that the person has been informed appropriately.

6. Cookies, analytics, and website tools

Our website may use cookies, pixels, analytics tools, and similar technologies to help the site function, understand visitor behaviour, improve user experience, measure content or campaign performance, and support website security.

These tools may collect information such as:

• Your IP address
• Browser and device type
• Pages viewed and time spent on pages
• Referral source
• General interaction and usage patterns

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

7. When we may share your data

We do not sell your personal data. However, we may share your personal data where reasonably necessary with:

• Website hosting, cloud, technical support, and IT service providers
• Form, booking, analytics, email, messaging, and customer communication platforms
• Payment processors, invoicing providers, or financial service providers where relevant
• Professional advisers such as accountants, insurers, auditors, or legal advisers
• Authorities, regulators, or other parties where required by law or legal process
• Service providers helping us operate the website or provide a service you requested

We only share personal data where there is a reasonable business need, legal basis, or service requirement.

8. Overseas transfers

Some of the third-party services we use may store or process personal data outside Singapore. Where this happens, we take reasonable steps to ensure that your personal data continues to receive a standard of protection that is comparable to the protection required under Singapore law.

9. How long we keep your data

We keep personal data only for as long as it is reasonably needed for the business or legal purpose for which it was collected, or as otherwise required or permitted by law.

When personal data is no longer needed, we will take reasonable steps to delete, anonymise, destroy, or securely dispose of it.

10. How we protect your data

We take reasonable security measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no website, online transmission, or storage system can be guaranteed to be completely secure. You should also take care when sharing personal data online.

11. Accuracy of information

Please make sure the information you provide is accurate, complete, and up to date. If your personal data changes, do let us know so we can update our records where needed.

12. Your rights: access, correction, and withdrawal of consent

Subject to applicable law, you may request:

• Access to personal data we hold about you
• Correction of personal data that is inaccurate or incomplete
• Withdrawal of consent for certain uses of your personal data

If you would like to make such a request, please contact us using the details below. We may need to verify your identity and ask for enough information to process your request properly.

Please note that if you withdraw consent for certain uses of your personal data, we may not be able to continue providing some services to you.

13. Marketing messages and updates

If you choose to receive updates, offers, newsletters, or promotional messages from us, we may contact you by email, phone, SMS, WhatsApp, or similar channels, where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

If you are using a Singapore telephone number, you may also have rights under Singapore’s Do Not Call rules in relation to certain marketing messages.

14. Third-party websites and services

Our website may contain links to third-party websites, booking tools, payment pages, social media platforms, or external services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

15. Children’s privacy

Our website and services are intended for people who are legally able to provide valid consent. If you believe a child or minor has submitted personal data to us without appropriate authority or consent, please contact us so we can review the matter and take appropriate steps.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page, together with the updated revision date.

17. Contact us

If you have any questions, feedback, or requests relating to this Privacy Policy or your personal data, please contact us: